Application Support Engineer – vadodara, Surat

Additional Details

Job Description

APP SUPPORT : ROLE REQUIREMENTS
 PROFICIENCY IN COMMUNICATING AND DOCUMENTING IN FLUENT ENGLISH IN A
PROFESSIONAL MANNER IS AN ABSOLUTE REQUIREMENT FOR THIS POST
 MINIMUM 3 YEARS OF EXPERIENCE IN L1 AND L2 TECHNICAL SUPPORT AND BUSINESS
ANALYSIS, PREFERABLY WITHIN A MULTI-SITE RETAIL ENVIRONMENT. PHARMACY
KNOWLEDGE AND EXPERIENCE WOULD BE A BONUS
 UK working hours 9 to 6: Outside hours support can be assigned based on manager’s
discretion
 Salary: Negotiable
Responsibilities
 Documenting change or project requirements based on user meetings
 Clarifying business requirements.
 Establishing acceptance criteria
 Documenting deliverables
 Validating requirements.
 Planning and scheduling
 Escalating delays
 Testing solutions against requirement
 Training users
 Release communication and management
 Gathering and processing feedback from customer and users
 Logging and Troubleshooting application issues
 Escalating application issues to relevant teams where required
 Resolution management for issues
 Conduct RCA with the responsible teams
 Identifying high priority incidents, communicating the issue and the impact to relevant
stakeholders and co-ordinating different teams to provide resolution
 Checking system logs
Abilities
 Windows 7 and above expertise
 SQL server basic knowledge
 ITIL
 Excellent ability to communicate, challenge, negotiate and influence/ great team player
 Working knowledge of IT Hardware and Software within a retail and wholesale environment
 Ability to learn and master in house software
 Practical experience in IIS Administration and Configuration is desirable
 Basic Windows Server administration