Additional Details
Designation |
Application Support Engineer |
Function Area |
IT Software - Other |
Industry |
IT-Software |
Job Type |
Full-time | 10:00am-07:00pm |
Benefits |
Based On Performance |
Posted On |
May 16, 2021 |
Company |
Private |
Educational |
ANY |
Desired Skills |
Problem Solving, Communication Skills, Engineer, Planning, Support, |
Qualifications |
Graduate |
Responsibilities |
Documenting change or project requirements based on user meetings Clarifying business requirements. Establishing acceptance criteria Documenting deliverables |
Job Description
APP SUPPORT : ROLE REQUIREMENTS
PROFICIENCY IN COMMUNICATING AND DOCUMENTING IN FLUENT ENGLISH IN A
PROFESSIONAL MANNER IS AN ABSOLUTE REQUIREMENT FOR THIS POST
MINIMUM 3 YEARS OF EXPERIENCE IN L1 AND L2 TECHNICAL SUPPORT AND BUSINESS
ANALYSIS, PREFERABLY WITHIN A MULTI-SITE RETAIL ENVIRONMENT. PHARMACY
KNOWLEDGE AND EXPERIENCE WOULD BE A BONUS
UK working hours 9 to 6: Outside hours support can be assigned based on manager’s
discretion
Salary: Negotiable
Responsibilities
Documenting change or project requirements based on user meetings
Clarifying business requirements.
Establishing acceptance criteria
Documenting deliverables
Validating requirements.
Planning and scheduling
Escalating delays
Testing solutions against requirement
Training users
Release communication and management
Gathering and processing feedback from customer and users
Logging and Troubleshooting application issues
Escalating application issues to relevant teams where required
Resolution management for issues
Conduct RCA with the responsible teams
Identifying high priority incidents, communicating the issue and the impact to relevant
stakeholders and co-ordinating different teams to provide resolution
Checking system logs
Abilities
Windows 7 and above expertise
SQL server basic knowledge
ITIL
Excellent ability to communicate, challenge, negotiate and influence/ great team player
Working knowledge of IT Hardware and Software within a retail and wholesale environment
Ability to learn and master in house software
Practical experience in IIS Administration and Configuration is desirable
Basic Windows Server administration