Application Support Engineer – Prahladnagar, Ahmedabad

Additional Details

Job Description

Need Application Support Engineer.
APP SUPPORT : ROLE REQUIREMENTS
 PROFICIENCY IN COMMUNICATING AND DOCUMENTING IN FLUENT ENGLISH IN A
PROFESSIONAL MANNER IS AN ABSOLUTE REQUIREMENT FOR THIS POST
 MINIMUM 3 YEARS OF EXPERIENCE IN L1 AND L2 TECHNICAL SUPPORT AND BUSINESS
ANALYSIS, PREFERABLY WITHIN A MULTI-SITE RETAIL ENVIRONMENT. PHARMACY
KNOWLEDGE AND EXPERIENCE WOULD BE A BONUS
 UK working hours 9 to 6: Outside hours support can be assigned based on manager’s
discretion
 Salary: 30k to 60k per month
Responsibilities
 Documenting change or project requirements based on user meetings
 Clarifying business requirements.
 Establishing acceptance criteria
 Documenting deliverables
 Validating requirements.
 Planning and scheduling
 Escalating delays
 Testing solutions against requirement
 Training users
 Release communication and management
 Gathering and processing feedback from customer and users
 Logging and Troubleshooting application issues
 Escalating application issues to relevant teams where required
 Resolution management for issues
 Conduct RCA with the responsible teams
 Identifying high priority incidents, communicating the issue and the impact to relevant
stakeholders and co-ordinating different teams to provide resolution
 Checking system logs
Abilities
 Windows 7 and above expertise
 SQL server basic knowledge
 ITIL
 Excellent ability to communicate, challenge, negotiate and influence/ great team player
 Working knowledge of IT Hardware and Software within a retail and wholesale environment
 Ability to learn and master in house software
 Practical experience in IIS Administration and Configuration is desirable
 Basic Windows Server administration

Business Analyst’s Skillset

Analytical thinker.
Understand difficulties or issues, visualize them, analyse them, and then resolve them. This also
includes proficient research skills, logical thinking, and presentation skills.
A strong background with different analytical techniques including Interface Analysis, Feasibility
Analysis, and SWOT Analysis is required.

Decision-maker.
The business analyst role often requires making decisions. Being a middleman between stakeholders
and an engineering team, you are supposed to make sound judgments in varied business subjects.
Any of these can define the sustainability of a business.
Assess a situation, including risks and benefits, receive feedback from stakeholders, and select a
course of action.

Problem-solver.
Study the problem, analyse the available options, and then suggest the best choice. You must be
able to observe a problem from different angles within the business, including a target user and that
of a technical expert. In such circumstances, an ability to work in a collaborative environment with
an ongoing discussion with developers is obligatory.

Documentation and visualization master. The business analyst role presumes making presentations
to both stakeholders and developers. To do that properly, you should provide consistent
requirements documentation. Along with that, building wireframes is a crucial part.