BPO Executive Job – Majura Gate, Surat

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Annual Salary ₹ 100000 - 150000 INR
Experience 1 Year - 2 Years
Location Majura Gate, Surat, 395002
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Additional Details

Designation BPO Executive
Function Area BPO / KPO
Industry Consulting Firm
Job Type Full-time | 10am-7pm
Benefits Bonus
Posted On January 8, 2018
Company Confidential
Educational BBA
Desired Skills Clients Service, Good Communication Skills, Mail Drafting, sales calls, Customer Calling, Research, Record keeping, Customer Support,
Qualifications Graduate
Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise

Job Description

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call centre database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively

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