Buyer Account Manager – Mumbai, Mumbai

Additional Details

Job Description

Buyer Account Manager, Auctions Division

Leading auction house is seeking an experienced, energetic and motivated Account

Manager to join our team. This role is an in-house position and is responsible for the day-
to-day work of the account team on the buyer side of the auction business. We are

seeking a motivated, team-oriented individual, with a strong work ethic and desire to be a
part of our dynamic culture.
This is a full-time position based in Mumbai with monthly travel to Dubai.

• Responsible for handling the physical event planning of the auctions and all duties
and day-to-day work related to the buyer side of the auction business
• Manage existing buyer accounts - including but not limited to scheduling auction
viewing appointments, following up on bid submissions, collecting payment for
auction winnings, and dealing with any inquiries, requests, or issues
• Consistently call all buyers before each monthly auction and schedule viewing
appointments
o Update all comments and account updates in CRM following each call
o Follow up with all clients who could not be reached to ensure all available
viewing appointments are solidly booked

• Call new leads and prospects to onboard them as auction buyers and schedule
them for viewing appointments
• Coordinate with international teams on scheduling clients, registering and
onboarding new clients, collecting payment from winning buyers, and assisting
with any client intervention
• Manage and organize all logistics for auction viewing in Dubai, including but not
limited to venue set-up, coordination of furniture, CCTVs, security, shipping, and
arrangements for all part-time help during event
• Assist with auction closing procedures
• Manage complete invoicing process
• Act as liaison between clients and internal departments
• Register new companies and set up accounts in the CRM system
• Review and process compliance forms for new accounts
Requirements:
• Must be able to travel internationally once a month to auction venue
• Must have solid computer skills and be proficient in Microsoft Office, with a strong
proficiency in Excel
• Salesforce experience a plus
• Strong attention to detail as well as solid organizational/time management skills
• Strong written and verbal communication skills a must

• Interest in cultivating client relationships and event coordination
• Independent, resourceful, organized, and a self-starter
• Ability to multitask in a fast-paced environment
• Ability to juggle multiple projects with overlapping timelines and meet their
respective deadlines
• Must be capable, trustworthy, personable and have a positive attitude
• Must be flexible to work extra hours and on weekends before and during some
auctions