Additional Details
| Designation |
Call Center Manager |
| Function Area |
Operations |
| Industry |
BPO |
| Job Type |
Full-time | 10:00am-07:00pm |
| Benefits |
Bonus |
| Posted On |
September 8, 2021 |
| Company |
Private |
| Educational |
Bca, BBE, BE, B.com |
| Desired Skills |
Call Center, Reporting, Team Handling, Telecalling, Business Process Improvement, Customer Calling, |
| Qualifications |
Post Graduate |
| Responsibilities |
Call center Manager, Create a task list for the call center daily activities and ensure they are achieved. |
Job Description
Experience of BPO/ Call center is Must
Someone who has worked with professional work culture
Should have experience of handling 40-50 Team Members
Proficient with MS Office and Call Centre software programs.
Strong ability to budget and perform financial analysis.
Strong problem-solving ability and analytical skill.
Excellent multitasking, time management, and leadership skills.
Roles and Responsibility:
• Create a task list for the call center daily activities and ensure they are achieved.
• Ensure the resources are used to produce optimal results.
• Monitor the performance of the call center and regularly provide feedback.
• Collect data and statistics at regular intervals (weekly, monthly and annually) and analyze them to improve performances.
• Provide training and orientation for the recruits to provide high-quality customer service.
• Oversee the budget plans and track expenses of the call center.
• Assess performances with metrics like calls left waiting, calls missed, etc.
• Prepare performance reports and report any issue to the management.
