Client Support Executive – Vesu, Surat

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Annual Salary	₹ 200000 - 300000 INR
Experience	2 Years - 3 Years
Location	Vesu, Surat, 395007

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Additional Details

Designation	Client Support Executive
Function Area	CRM
Industry	Logistics
Job Type	Full-time \| 10:00am-07:00pm
Benefits	Bonus
Posted On	December 20, 2021
Company	Private
Educational	ANY
Desired Skills	Customer Service, English, Telecalling, Typing Speed, Customer Service Oriantation,
Qualifications	Graduate
Responsibilities	Resolution of Queries raised from client via mails / calls related to Shipment Life cycle. Arrange bi-monthly review with client focusing on overall Improvement and other issues faced, if any.

Job Description

Monitoring the Shipment Life cycle from Pick up till Delivery / Returns.

- Resolution of Queries raised from client via mails / calls related to Shipment Life cycle.

- Arrange bi-monthly review with client focusing on overall Improvement and other issues faced, if any.

- Being able to identify the possible issues which may arise and resolving them proactively.

- Act as SPOC for all clients.

- Sharing Weekly MIS, Performance reports focused on Attempts TAT, Delivery TAT , and Delivery %.

- Meeting client expectations and focusing on the increase in Volumes contributing to Company revenue.

- A continuous improvement approach with Problem solving skills are must.

- Decision making abilities with Sound Communication skills are required.

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