Customer Care Executive Job – Sosyo Circle, Surat

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Annual Salary	₹ 80000 - 150000 INR
Experience	2 Years - 3 Years
Location	Sosyo Circle, Surat, 395007

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Additional Details

Designation	Customer Care Executive
Function Area	Customer Service
Industry	Electronics
Job Type	Full-time \| 10am-7pm
Benefits	Bonus
Posted On	January 12, 2018
Company	Private
Educational	Any
Desired Skills	Admin, Clients Service, Good Communication Skills, Customer Support, Customer Focus, Follow Up Skill,
Qualifications	Graduate
Responsibilities	Resolve customer complaints via phone, email, mail or social media Use telephones to reach out to customers and verify account information Greet customers warmly and ascertain problem or reason for calling

Job Description

Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Cancel or upgrade accounts
Assist with placement of orders, refunds, or exchanges