Customer Support Engineer Job – Bhatar, Surat

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Annual Salary	₹ 100000 - 200000 INR
Experience	1 Year - 2 Years
Location	Bhatar, Surat, 395007

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Additional Details

Designation	Customer Service Executive
Function Area	Customer Service
Industry	Consulting Firm
Job Type	Full-time \| 10am-7pm
Benefits	Bonus
Posted On	November 29, 2017
Company	Confidential
Educational	Any
Desired Skills	Admin, Clients Service, Good Communication Skills, Troubleshooting, Administration, Maintenance, Customer Support,
Qualifications	Graduate
Responsibilities	Provide support to all developers and evaluate customer designs and recommend procedures for optimal use of products as per guidelines. Perform troubleshooting on all network and application issues and recommend resolutions to ensure better customer services. Manage requests from internal and external clients and resolve it through email and phone.

Job Description

Assist all junior engineers in complex cases and evaluate products for customers.
Provide support to all developers and evaluate customer designs and recommend procedures for optimal use of products as per guidelines.
Perform troubleshooting on all network and application issues and recommend resolutions to ensure better customer services.
Manage requests from internal and external clients and resolve it through email and phone.
Maintain accurate customer documents and prepare reports on all issues and resolutions.
Oversaw all night backups and perform routine maintenance on the server and administer all network threats and alarms.
Provide solutions to all customers and partners and ensure effective deployment.
Administer all contractual obligations for clients and escalate issues if required.