Customer Support Engineer Job – Bhatar, Surat

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Job Description

Assist all junior engineers in complex cases and evaluate products for customers.
Provide support to all developers and evaluate customer designs and recommend procedures for optimal use of products as per guidelines.
Perform troubleshooting on all network and application issues and recommend resolutions to ensure better customer services.
Manage requests from internal and external clients and resolve it through email and phone.
Maintain accurate customer documents and prepare reports on all issues and resolutions.
Oversaw all night backups and perform routine maintenance on the server and administer all network threats and alarms.
Provide solutions to all customers and partners and ensure effective deployment.
Administer all contractual obligations for clients and escalate issues if required.