Additional Details
| Designation |
Customer Support Executives |
| Function Area |
|
| Industry |
IT-Software/ Software Services |
| Job Type |
Full-time | 10am-7pm |
| Benefits |
Bonus |
| Posted On |
February 9, 2018 |
| Company |
Nidhi Infocomm |
| Educational |
Computer Graduate |
| Desired Skills |
Good Communication Skills, Fluent English, Clients Service, |
| Qualifications |
Graduate |
| Responsibilities |
Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents |
Job Description
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
