Additional Details
| Designation |
Desktop Support Engineer |
| Function Area |
Accounts |
| Industry |
Education/ Teaching/ Training |
| Job Type |
Full-time | 10am-7pm |
| Benefits |
Bonus |
| Posted On |
September 24, 2021 |
| Company |
Flashback Securities |
| Educational |
Computer Graduate |
| Desired Skills |
Troubleshoot, Clients Service, Network Administrator, |
| Qualifications |
Graduate |
| Responsibilities |
Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional |
Job Description
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
