Additional Details
| Designation |
Desktop Support Engineer |
| Function Area |
Internet Technologies |
| Industry |
Telecom / ISP |
| Job Type |
Full-time | 10am-07pm |
| Benefits |
Good troubleshooting skills |
| Posted On |
September 28, 2018 |
| Company |
Ishan netsole pvt ltd |
| Educational |
B. Com |
| Desired Skills |
Installation, Troubleshooting, softwere, ISP level device confirgtation, Documentation, Reporting, Field work, Record keeping, Follow Up Skill, |
| Qualifications |
Graduate |
| Responsibilities |
Report customer feedback and potential product requests Help create technical documentation and manuals |
Job Description
Field support engineer, area manager,
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
