Office Executive Job – Nanpura, Surat

Additional Details

Job Description

Greets, registers, and assigns rooms to guests.
Issues room key to guest.
Responsible for proper key control and other security measures.
Answers telephone in absence of telephone operator.
Transmits and receives telephone messages and sets up guests’ wake-up calls.
Date stamps, sorts, and racks incoming mail and messages.
Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.
Computes bill, collects payment and makes change for guests.
Makes and confirms reservations.
Posts charges such as room, food, liquor, or telephone, to guest folio.
Makes restaurant, transportation, or entertainment reservations for guests
Deposits guests’ valuables in hotel safe or safe deposit box.
Checks out guests and inquires about their stay.
Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.