Receptionist Job – Alkapuri, Surat

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Job Description

Monitors the customer accounts and till accounts
Applies and ensures the application of the sales strategy to maximise occupancy and average room price
Co-ordinates the reception team, organising its work and schedules
To monitor the quality of welcome extended to guests
To recruit, train and motivate the members of his or her team
To ensure that all hotel standards and procedures are applied
To manage daily billing and payments
Greet visitors warmly and make sure they are comfortable.
Call persons waiting for visitor and book them a room to meet in.
Schedule meetings and conference rooms.
Make coffee and set out food.
Ensure reception area is tidy.
Coordinate mail flow in and out of office.
Coordinate office activities.
Handle phone calls from people calling in sick.