Tech Support Job – Bhatar, Surat

Annual Salary ₹ 100000 - 200000 INR
Experience 1 Year - 2 Years
Location Bhatar, Surat, 395007
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Additional Details

Designation Hardware Network Administrator
Function Area IT- Hardware
Industry IT Industry
Job Type Full-time | 10am-7pm
Benefits Bonus
Posted On November 30, 2017
Company Private
Educational Any
Desired Skills Clients Service, Good Communication Skills, Network Administrator, Hardware, LAN Troubleshooting,
Qualifications Graduate
Responsibilities Research required information using available resources; Follow standard processes and procedures; Identify and escalate priority issues per Client specifications;

Job Description

Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record all transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
Organize ideas and communicate oral messages appropriate to listeners and situations;
Follow up and make scheduled callbacks to customers where necessary;
Stay current with system information, changes and updates
Ability to speak and write clearly and accurately;
Demonstrated proficiency in typing and grammar;
Knowledge of relevant software computer applications and equipment;
Knowledge of customer service principles and practices;

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