Technical Support Engineer Job – City Light, Surat

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Annual Salary ₹ 100000 - 200000 INR
Experience 2 Years - 3 Years
Location City Light, Surat, 395007
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Additional Details

Designation Hardware Network Administrator
Function Area IT - Hardware / Telecom / Technical Staff / Support
Industry Manufacturing Unit
Job Type Full-time | 10am-7pm
Benefits Bonus
Posted On November 3, 2017
Company Private
Educational Computer Graduate
Desired Skills Hardworking, Record keeping, Network Administrator,
Qualifications Graduate
Responsibilities Ensure all issues are properly logged, Prioritize and manage several open issues at one time

Job Description

Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time

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