Trainer – Adajan, Surat

Additional Details

Job Description

Roles & Responsibilities:
 Collaborate with management to identify company training needs.
 Schedule appropriate training sessions.
 Oversee and direct seminars, workshops, individual / group training sessions, and lectures.
 Plan and implement an effective training curriculum.
 Supervise training budgets.
 Prepare hard copy training materials such as module summaries, videos, and presentations.
 Train and guide new employees.
 Develop monitoring systems to ensure that all employees are performing job responsibilities
according to training.
 Select and book training date and time, and venues as the case may be.
 Keep attendance and other records
 Conduct evaluations to identify areas of improvement
 Excellent communication skills
 Comfortable talking in front of a group as well as one-on-one with an individual
 Able to give and receive feedback effectively
 Can drive understanding (i.e. using visual aids, able to recognize when a group or
individual is lost and needs more attention)
 Ability to follow up
 Works hard for the success of others, constantly remains “customer obsessed”
 Demonstrates a positive “can do” demeanor and has fun and gains energy from working
with others
 Is an active listener
 Is a technical expert
 Demonstrated ability to consistently function at 100% of expectations
 Understands upstream and downstream variances
 Facilitates learning solutions, preparing plans according to adult learning theory and
providing a high-impact, interactive environment
 Identifies learning needs within assigned business units. Develops professional,
collaborative relationships with business unit leaders
 Develops and implements learning curriculum that is consistent with current trends and
best practices.
 Utilizes internal and external resources as necessary to achieve goals
 Collaborates with training team to assess, design, develop and maintain training solutions
and components
 Tracks and analyzes learning curriculum effectiveness through various evaluation
techniques, including the evaluation of individual performances
 Provides reporting to business area and training management
 Assists in educating employees on the use of the Learning Management System
 Communicates effectively and proactively with subject matter experts, business partners,
and design team
 With supervision, manages project resources (people and material) to ensure deliverables
are completed in scope and on schedule
 Maintains current business knowledge; stays abreast of market events, investment
product enhancements, and successful sales techniques in order to be up-to-speed on
potential training topics
 Encourages participation and builds learner motivation during classes
 Participates in the quality audits and reviews the call monitoring reports to assist in
identifying trends and needs
 Track, measure and evaluate training programs to demonstrate value and educate others
on plans and results
 Participation in the development of training courses with regard to product strategy of the
company
 Creating presentations that outline the features and benefits of products and services
 Ensuring that all training materials are up to date and relevant to the company’s current
offerings
 Helping customers use new products or services by providing training or troubleshooting
problems or issues
 Maintaining current knowledge of the company’s offerings and competitors’ products
 Preparing for classes by creating syllabi, lesson plans, and handouts of products
 Gaining a deep understanding of the product or service and its potential applications
within the industry
Requirements and skills:
 Prior training, teaching or presentation experience
 Understanding of effective teaching methodologies and tools
 Willingness to keep abreast of new techniques in corporate teaching
 Phenomenal communication, presentation and public speaking skills
 Organizational and time management abilities
 Critical thinking and decision making
 Competent PC skills and proficiency in MS Office (esp. PowerPoint); e-learning
software is an asset
 Preferred: Experience in Customer Service or Call Center
 Positive attitude (solution oriented and ability to deal with ambiguity)
 Professionalism and takes direction well; organized, displays sound judgment, has
solid problem solving, and critical thinking skills